Refund Policy

Refunds:

If a cancellation request is eligible for a refund, the refund process will be initiated promptly.

Refunds, if applicable, will be issued using the original payment method.

Eligibility: Users may be eligible for a refund of their service fees under the following circumstances:

Technical failure: If there is any known technical failure from our end or any technical failure from your end which did not enable you to stay connected to us beyond a few minutes. Such technical fault has to be communicated to our employee/listener whom you are interacting with or an email be sent with the necessary information immediately.

Non-Delivery: If the service is not delivered within the promised timeframe or is not provided at all.

Notification and Request:

To initiate the refund process, users must contact the service provider’s customer support or designated refund department. The request should include relevant details, such as the reason for the refund, the service details, and any supporting documentation.

Refund Evaluation Period:

Once the refund request is received, the service provider will review the request and assess its eligibility. This evaluation period takes maximum 5 to 7 working days.

Refund Determination:

After evaluating the refund request, the service provider will determine whether a refund is applicable. If the refund is approved, the provider will notify the user and initiate the refund process.

Refund Method:

The refund will typically be issued through the same payment method used for the original transaction, unless otherwise specified by the user by way of written request or if technical limitations exist. The time it takes for the refunded amount to be credited may vary depending on the payment processor and financial institution. In case of any change in payment method, we will not be responsible for any non-receipt of refund amount.